Designerly Thoughts From Yosef
Blogs about, reactions to, and amusing examples of designed experiences
Table of Contents Who is this for? What makes Services Different: Service Characteristics How to Design a Service: Service Components The Service Mindset Service Design Tools Conclusion Next Steps 1. Who is this for? While respecting the difference between knowledge and mastery of a subject, my goal in this article is to give readers an... Continue Reading →
Back in college, I was taught “The 5 P’s of Service Design” by my professor, Dianna Miller, as a useful method for considering the ways in which an experience can be understood, designed, or modified. Since then, I’ve often thought of these “P’s” as the levers and dials that can be pulled or adjusted to... Continue Reading →
(Originally published in November 2014) As stated in an earlier post, a service is defined by the Oxford dictionary as “the action of helping or doing work for someone.” By breaking this definition down, we see a service is comprised of three things: an intangible good (the outcome of the action), a provider, and a... Continue Reading →
(Originally posted in Sept 2014) Blockbuster may have never been rude to you, but, in the end, they still failed as a service offering. That’s why it’s important to ensure that you’re not thinking about Service Design and Customer Service as synonyms. A service is defined by the Oxford dictionary as “the action of helping... Continue Reading →
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