Background
Yosef Shuman, a human-centered service designer, has more than a decade of experience in researching, designing, and delivering innovative services and experiences. He is passionate about uncovering the deeply rooted needs and desires of people, then working with providers to design experiences that are desirable, enjoyable, and effective for everyone involved. He has brought this passion to organizations across a wide range of fields, from education to finance, and restaurants to healthcare, in both public and private sectors. Additionally, as a practitioner of an emerging field in the United States, Yosef has been a thought leader and advocate for the value Service Design brings to the table: Presenting at events, leading workshops, and developing content for the greater design community.
Selected Projects
Government Clients:
Internal Clients:
Evaluating the firm’s career paths
to support growth and retention
Commercial Clients:
Personal Projects:
Answering the eternal question:
“What is Service Design?” (short video)
(And for rare referencing: My old portfolio from college)