Pig greets travelers at San Francisco airport: LiLou is the first swine to join the airport’s a team of therapy animals, and is believed to be the only airport porker in the country. Adorable. Memorable. Unexpected.The Wag Brigade brings joy to an otherwise stressful environment. Design Considerations:Sometimes called “surprise and delight” – how might we... Continue Reading →
Reaction: Positive Outlier Airport Security
(Originally published in July 2013) The ‘Israelification’ of airports: High security, little bother | Toronto Star “That’s the process — six layers, four hard, two soft. The goal at Ben-Gurion is to move fliers from the parking lot to the airport lounge in a maximum of 25 minutes.” Simple service solutions for international security problems–... Continue Reading →