Designerly Thoughts From Yosef
Blogs about, reactions to, and amusing examples of designed experiences
TIL of professional "fired men" that were used as department store scapegoats who were fired several times a day to please costumers who were disgruntled about some error “Well, you see it’s this way, Tom happens to be the store’s professional fired man. There isn’t an hour goes by but some disgruntled customer comes in... Continue Reading →
(Originally posted in Sept 2014) Blockbuster may have never been rude to you, but, in the end, they still failed as a service offering. That’s why it’s important to ensure that you’re not thinking about Service Design and Customer Service as synonyms. A service is defined by the Oxford dictionary as “the action of helping... Continue Reading →
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