Table of Contents Who is this for? What makes Services Different: Service Characteristics How to Design a Service: Service Components The Service Mindset Service Design Tools Conclusion Next Steps 1. Who is this for? While respecting the difference between knowledge and mastery of a subject, my goal in this article is to give readers an... Continue Reading →
A Handy Experience Design Framework
Back in college, I was taught “The 5 P’s of Service Design” by my professor, Dianna Miller, as a useful method for considering the ways in which an experience can be understood, designed, or modified. Since then, I’ve often thought of these “P’s” as the levers and dials that can be pulled or adjusted to... Continue Reading →