Designerly Thoughts From Yosef
Blogs about, reactions to, and amusing examples of designed experiences
(Originally published in June 2013) Don't Laugh, But A Single Artist Just Totally Outshined An Army Of Government Planners Each stainless steel statue is 14-feet-tall, weighs 800 lbs, and is meant to withstand 200 years of wear and tear. Designed by public artist Doug Kornfeld…in collaboration with FEMA, the Arts Council of New Orleans, and... Continue Reading →
(Originally published June 2013) How mobile payments might be the global money-laundering machine criminals have dreamed about Designing for ‘Jay-Customers’, ‘Negative Personas’, and Service Abuse Reading this article, I realized that service designers, myself included, often design optimistically– that is to say, we design for all kinds of users, but we naively assume that whatever... Continue Reading →
(Originally published in June 2013) Service with a Smile Wonderfully deep insights from the lives of front-stage staff Of course service design strives to be holistic, gestalt, empathetic, deep, etc., etc., etc. – and of course we use great models and tools such as service blueprints, stakeholder maps, service ecology pyramids, etc. to help us... Continue Reading →
(Originally published in June 2013) A Surprising Barrier To Clean Water: Human Nature : NPR “Getting clean water to people in the developing world isn’t just an engineering problem. . .An upside-down bottle of chlorine with a dispenser. . .is free to use. . . [but] if you test the water in people’s homes in... Continue Reading →
(Originally published in July 2013) The ‘Israelification’ of airports: High security, little bother | Toronto Star “That’s the process — six layers, four hard, two soft. The goal at Ben-Gurion is to move fliers from the parking lot to the airport lounge in a maximum of 25 minutes.” Simple service solutions for international security problems–... Continue Reading →
(Originally published in September 2013) Netflix Makes Recommendations More Personalized By Adding Individual User Profiles | TechCrunch “Netflix is rolling out its long-anticipated user profiles, allowing multiple members of a household to create personalized accounts and get personalized recommendations based on their own individual viewing habits, rather than the habits of an entire household…” Whether... Continue Reading →
(Originally published in June 2013) New York Sushi Restaurant Eliminates Tipping Because It Pays Waiters A Salary With Benefits: Changing the relationship between customers and front-stage staff.Studies have already shown that tipping has very little to do with the service actually received– could removing tips altogether lead to a better and simpler experience for everyone... Continue Reading →
(Originally posted in Sept 2014) Blockbuster may have never been rude to you, but, in the end, they still failed as a service offering. That’s why it’s important to ensure that you’re not thinking about Service Design and Customer Service as synonyms. A service is defined by the Oxford dictionary as “the action of helping... Continue Reading →
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