Blogs about, reactions to, and amusing examples of designed experiences
Posted by a friend on facebook: “Every room in the hotel sees to have a shard of some kind in a case next to the room number. In my room anyway, another chard from the same item with an explanation is embedded into my bedside table, too. What an interesting way to help ppl get into... Continue Reading →
Japanese coffee vending machine shows its working process live on a LCD screen. The value of transparency and delays Is it even real? Is it fake? pre-recorded? Does it even matter? Does faux-transparency give real value to users, or is it just an entertaining way to pass the time?If the drink came out too quickly,... Continue Reading →
Illegal Underground Drum and Bass Rave Featuring Harry Shotta@harryshotta Shuts down TFL This subway car hosts a Drum and bass rave. I wish every car on the subway had an unwritten and unenforced, but well-understood theme. For example: If you’re with small children, take car #2. If you have pets, car #3. If you’re single... Continue Reading →
A local bar puts these on windshields of vehicles left in their parking lot overnight. Design Considerations:How might we incentivize or reward good customer behaviors?
(Originally published in October 2014) From renting movies, to selling clothes, to providing family vacation packages, every business should strive to understand how it can provide the best possible service experiences. Services have existed since long before formalized economies and, along with the rest of the world, have always changed and evolved in response to...
(Originally published in June 2013) Don't Laugh, But A Single Artist Just Totally Outshined An Army Of Government Planners Each stainless steel statue is 14-feet-tall, weighs 800 lbs, and is meant to withstand 200 years of wear and tear. Designed by public artist Doug Kornfeld…in collaboration with FEMA, the Arts Council of New Orleans, and... Continue Reading →
(Originally published June 2013) How mobile payments might be the global money-laundering machine criminals have dreamed about Designing for ‘Jay-Customers’, ‘Negative Personas’, and Service Abuse Reading this article, I realized that service designers, myself included, often design optimistically– that is to say, we design for all kinds of users, but we naively assume that whatever... Continue Reading →
(Originally published in June 2013) Service with a Smile Wonderfully deep insights from the lives of front-stage staff Of course service design strives to be holistic, gestalt, empathetic, deep, etc., etc., etc. – and of course we use great models and tools such as service blueprints, stakeholder maps, service ecology pyramids, etc. to help us... Continue Reading →
(Originally published in June 2013) A Surprising Barrier To Clean Water: Human Nature : NPR “Getting clean water to people in the developing world isn’t just an engineering problem. . .An upside-down bottle of chlorine with a dispenser. . .is free to use. . . [but] if you test the water in people’s homes in... Continue Reading →
(Originally published in July 2013) The ‘Israelification’ of airports: High security, little bother | Toronto Star “That’s the process — six layers, four hard, two soft. The goal at Ben-Gurion is to move fliers from the parking lot to the airport lounge in a maximum of 25 minutes.” Simple service solutions for international security problems–... Continue Reading →
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